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TERMS AND CONDITIONS

Terms and conditions
 
General
 
1.Orders and order confirmations
If you are under 18 years old,a parent or guardian needs to send us an email with their permission for the order. An order is binding once it is shipped from us. An order confirmation will be sent by email to the address that was stated when the order was placed. Please check that everything in the order confirmation is correct. If something is incorrect, please contact us !. The order confirmation has a unique order number that you can refer to when you contact us.
If no order confirmation is received please check your spam folder. Otherwise perhaps an incorrect email address could have been stated when placing the order? If the order confirmation has not been received within 24 hours, please get in touch with us!
Since our deliveries are fast, it is not always possible to cancel or change the order – but we will of course try!
When you order a product from us, you have also accepted and approved all elements of our terms and conditions of sale.
 
 
 
2.Prices
The prices of our products are specified in Euro (€). By using the built in currency button you will get the price in the currency you wish. Currency rates are automatically updated from the European Central Bank and the Federal Reserve Bank of New York. Remember that every bank and creditcard institute make their own adjustments of the exchange rate, which means that the end price in your currency can show small differences to what you see on our homepage. The VAT is included in the price.
 
3.Payment
All orders will be paid trough PayPal for maximum security. Trough PayPal you can use almost all credit-cards. If you want to know more about PayPal, look at their hompage www.paypal.com
 
4.Delivery time
Delivery time is approx. 2-7 days after we receive the full payment. For special requests there may be changes to the production time.
If the order for some reason is delayed we will notify you. We will do everything we can in order to deliver to you as fast as possible.
All parcels are sent by Post ( Correos Espania). Orders with a high value will be sent as “registered post”. Please note that you must show ID in order to collect your parcel. We are not responsible for delays depending from reasons out of our control.We are not responsible for any delays caused by postal service.
 
 
5.Dispatch
We are sending orders through Correos España, the Spanish postoffice. We are using Flat rate, meaning that the shipping cost will be the same for every shipping. Within EU 6 € and the rest of Europe 7€, the rest of the world from 10€.
 
6.Right of withdrawal and returns
As a customer you have the right to change your purchase within 14 days. This period starts the day after the order has been handed to the Post. The shipping date is stated in the "shipping confirmation" which is emailed when an order leaves our studio. The shipping confirmation is sent to the email address that was stated when placing the order. If this time is exceeded the return option unfortunately is exhausted
.
We reserve the right to charge you if any article is missing. The customer covers the return fee. Returns sent as Collect on Delivery will not be retrieved.
In order to use the right of withdrawal please follow instructions.
 
7.Returns
Provided that the above mentioned criterias regarding the time for right of withdrawal is not exceeded the following applies for returns:
The product should be in perfect condition, unused and returned in original packaging.
In cases of full return (the customer returns their entire order) the customer is charged an administrative fee of 6 euro (or same amount in other currency) as we have had costs for postage, packaging and handling.
In cases of changing to another item no administrative fee is charged.
In cases of partial return (the customer keeps at least 1 item) there is no administrative fee.
Please note that all returns are handled through this form: Return declaration.
(Must be filled in before returning items to us).
The above mentioned form is the fastest way to handle a change/return and enables us to suggest eventual exchanges. Of course it is possible to email to us but in order to avoid long correspondence we strongly recommend to use this form: Return declaration. When contacting  us the following information must be provided: Your name, order number, address, telephone number and the reason for returning as well as eventual refund information as bank and account number.
Please note that upon returning an order the customer is responsible for the shipping cost and is also responsible for the transport risk of the return. (Damage or disappearance). We therefore recommend our customers to send returns as registered mail.
 
 
8.Warranty
We want you to feel satisfied with your purchases. If you have troubles with any item please contact us. The customer covers the transport cost. The receipt of purchased items will funcion as certificate of guarantee. The guarantee time is one year from the date of full payment.
Guarantee does not include normal wear and tear or discoloring.
 
9.Personal Information
Personal information which is stated during registration is handled confidentially and is only used by us to be able to send our customers’ orders to the right address. Everything is handled in accordance with the Personal Information Law (PUL). By placing an order the customer agrees that we can use the information about the purchases and the contact information. The information is stored and used only in order to fulfill our assignment towards our customers and better meet their needs by personalizing our website as much as possible.Because all payment is transfered trough PayPal, no information at all from your credit-card will be stored by us.
 
 
10.Security
We reserve the right to cancel an order if fraud is suspected by our system. If we choose to not deliver an order, the customer will be informed and we hope that you as a customer understand that this has been done with your safety in mind. All suspected fraud will be reported to the police. Orders with a high value will be sent as “registered post” regardless of the payment alternative.
 
11.Cookies
According to the law regarding electric information, all customers who visit a website have to be notified if cookies are used. When visiting our website cookies are saved on your computer. These session cookies are used to keep track on your ev. log in or your shopping cart. Session cookies are not stored for a long time on your computer, they dissapear when you close your browser.
If you do not accept the use of cookies you can set your browser so it automatically denies cookies or  informs you if a website is using cookies. If you turn of the cookie effect you will not be able to place an order.   
 
The use of any purchase contracts entered into www.studioconfusing.com is gouverned by Spanish law.
Any eventual disputes arising from these terms of purchase which cannot be resolved amicably will be resolved by the court of Benidorm in Spain.
 
All imaged works are protected by copyright, it is especially not allowed to copy, edit, print or publish images, without written permission.


 

 

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